Community Moderator

Guardian News & Media (GNM) is the publisher of the US news website, the Guardian and Observer newspapers and website in the UK. We're a highly regarded global news brand, owned by the Scott Trust — an arrangement that guarantees its independent voice in perpetuity.

Headquartered in New York City, Guardian US, is an entirely digital operation that seeks to engage US readers by combining the Guardian's internationalist, online journalism with US voices and expertise.

Department: Editorial,

Reports to: Moderation Editor

Normal location: New York, NY

Terms and conditions: This position is being offered as a 12 month fixed term contract on editorial terms and conditions. This role involves shift work, working 8 hour shifts on a regular rotation with early starts and late finishes and some weekends. Very rarely you may be asked to work an overnight shift.

Purpose of role:

To maintain a high level of debate and interaction on, nurturing and guiding user discussion.

Key responsibilities and accountabilities:

  • To monitor all areas of reader comments on, ensuring debate is conducted within the guidelines set down in our terms and conditions and community standards, using community management tools and techniques
  • To identify potential news stories or trends that will be of interest to editorial colleagues
  • To nurture debate through input to editorial initiatives and deployment of new technical tools
  • To ensure that has an atmosphere in its comment threads that reflects GNM’s values and mission
  • To liaise with and advise editorial staff over user interaction issues on comment threads, and assist editors with queries on comments and interaction with contributors, and to share and cultivate good community practice in the editorial and community teams.
  • To assist with training new staff as required
  • Act as a “host” for conversations on site: keeping conversation moving, being an identifiable, present, active member of the community and representative of on the site
  • Encourage and monitor interaction between journalists and users, wherever it may occur on
  • Monitor and report on conversations happening on site in comment threads. Share pertinent info about discussions (ideas, feedback, suggestions, analysis) with moderation team and Community Editor.

Key contacts and relationships (internal and external):

Moderation and community teams, news desks and site editors, writers and bloggers, technology team

Knowledge and experience:

  • Demonstrable interest in US politics
  • Demonstrable interest in news topics and discussions; good awareness of the breadth of perspectives, issues, main arguments and schools of thought
  • Good understanding of the breadth of coverage of news on
  • Ability to follow discussions on international current affairs and a wide range of topics
  • Understanding of challenges in the intersection between community and editorial, and attempts to resolve them
  • Good written English with accurate spelling and grammar
  • Demonstrable experience of participating and managing online communities
  • Strong computer and internet literacy
  • Understanding of US and global libel and defamation laws
  • Understanding of challenges in community management, and attempts to resolve them.

Skills and behaviors

  • Excellent eye for detail
  • Excellent interpersonal skills
  • Able to build relationships with people at all levels
  • Excellent communication skills
  • Organized
  • Flexible
  • Team player
  • Enthusiastic
  • Demonstrable enthusiasm for internet, especially community journalism

All candidates interested in applying should upload a resume and cover letter. All candidates must have the right to work and live in the United States and be located, or prepared to relocate to the Greater New York City Area.

Guardian News & Media is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin or citizenship.  We value and respect all differences in all people (seen and unseen). We aspire to provide inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard, and they can contribute to our future.

We value and respect all differences in all people (seen and unseen) at the Guardian. We aspire to inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future.

This job description is a guide to the work you will initially be required to undertake. It summarizes the main aspects of the job but does not cover all the duties that the job holder may have to perform. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment and as your experience grows, you will be expected to broaden your tasks, suggest improvements, solve problems and enhance the effectiveness of the role.